Lexus of Blackburn

“I would like to bring your attention how impressed I am about the recent experiences I have had with Lexus of Blackburn. Having always worked in fields where customer service is of outmost importance, I understand that it is usually negative feedback which is directed to the owners and/or managers of businesses, and not often enough is real effort rewarded with positive feedback.

Ever since I’ve purchased my car of Lexus of Blackburn, I have received nothing but ease in communication, excellent product knowledge and outstanding service. Starting with Justin who sold me the car (through a very pleasurable experience), and has since been in touch (and vice versa) several times to ensure everything is well, to Brent who organised the finance and insurance by taking the hassle out of what can sometimes become a grueling process, through to Sunny and especially Ryan who together with Justin have shown extraordinary customer service when I had a couple of issues, and helped me resolve them quickly and efficiently. Not forgetting of course the lovely ladies who answer the phones and always treat you like a king along with the atmosphere upon entering your dealership premises.

After having owned a Mercedes Benz and received the expected service with that, followed by Audi who trumped the Mercedes service several times over, I knew it would be difficult to improve on that, but thus far, the Lexus of Blackburn staff have done nothing less but show that they stand behind their word and brand, and aren’t shy to go out of their way to make owning a Lexus vehicle a special experience.

I convey my thanks to you and your staff, and look forward to a continuing great relationship.”

Roland Weber - Proud owner of a Lexus RX400h

”Your personal consultations to discuss the vehicle and its technical details were a delightful experience. At no time did I feel uncomfortable during your professional approach to the sale and admired the detailed understanding you had of the Lexus products.”

Ron Wilson

“I would just like to write a note of thanks to you and your team at Lexus of Blackburn. From the first approach where my wife went in to seek information regarding the RX 330 which she had seen at the local shopping centre the staff have been extremely helpful. On that visit Brent spent considerable time showing the functions of the car to a lone female, this is exceptional treatment…

The purchase of this vehicle for us is a big event and we have been more than happy with everyone we have dealt with.”

Bruce and Margaret Harding

“Just a short note of thanks, for the way we have been treated by yourself and Lexus of Blackburn. We naturally expected good professional service but our expectations have been exceeded…

Our experience in the past with other cars we have bought was that once the sale was made, the salesperson went on to other sales and we were left to deal with other people. With the GS 450h, it seems that we have had even more help and attention after the delivery from you than the great service we experienced before the delivery.

This has been most helpful and rewarding, making our purchase more enjoyable. Congratulations on this approach, we will tell others.”

PS The car is wonderful, we love it!!

Lindsay & Wayne St. Baker

“Just a quick note, to let you know that I was absolutely astounded by the fantastic Customer Service that you offered this morning. From the time I walked into your showroom, I was made to feel at ease and totally comfortable and from then on it went from better to best. The great thought of a "take away" coffee took customer service to a different level.

It is always so easy to complaint and so hard to compliment and although I have not even picked up my car after the service, I thought that such customer service deserved to be brought to attention.”

Tara Chandramouli

“I want to tell you how delighted I am that the i-pod is now successfully functioning and also to express my appreciation for the swift and pro-active manner that you and your Lexus team, notably your Service Manager, Ryan Shane, have swiftly dealt with and rectified our matter.

Whilst dropping off the car to Ryan this afternoon I happened to mention that yesterday I had my driver’s door scratched and that someone had backed into the front bumper of my car today – all in all a pretty woeful last two days! In the short time Ryan had the car he had the door scratches polished off and had obtained a quote for me to get an idea how much the repair of the front bumper would be if I made a claim on insurance. And then he followed up by emailing a copy of the quote to me.

Until now, Garry and I have been unaccustomed to an attentive and responsive after sales service with any of our previous cars. Your follow-up and customer care is impressive.”

Jennifer McCarten